The METRO PULSE is the hub for METRO service. The METRO bus routes, #2, #4, #5, #7, and the Husky Line begin and end their routes at the METRO PULSE at 21 Elm Street in Portland. The METRO PULSE (also known as the Downtown Transportation Center) is located at the Elm Street Garage (Elm Street is off Congress Street, near the Portland Public Library). The hours are 7 a.m. to 7 p.m. Monday-Friday and 9 a.m. to 4:30 p.m. on Saturday.
For many routes, the METRO PULSE is the place to transfer to another bus. For example, if you live in Falmouth and want to go to the Maine Mall, you would take the #7 to the METRO Pulse location at Elm Street and then transfer to the #5 Maine Mall bus. And remember: don't forget to ask for a transfer slip when you enter and pay on the first bus. In this example, it would be Route #7. This transfer pass is given to the next driver rather than paying a second fare. In this example, it would be Route #5.
METRO PULSE Facility
The facility is open Monday through Saturday and has a large waiting room and customer service representatives available to answer questions and sell bus tickets and monthly passes. Notices about schedule changes, public meetings, and programs are also posted here. . The hours are 7 a.m. to 7 p.m. Monday-Friday and 9 a.m. to 4:30 p.m. on Saturday.
METRO Routes #1, #8, and 9A and 9B, do not service the METRO PULSE location directly, but they can be accessed along Congress Street, which is only a block from this location. METRO Route #3 does NOT travel into downtown Portland. It is a crosstown route from Portland/Riverton, Westbrook, and South Portland.
METRO's express service, METRO BREEZ, can be accessed along Congress Street.
The closest stops to the METRO PULSE are at the Portland Library (southbound) and Monument Square (Northbound).