METRO's Passenger Policies

METRO’s Updated Passenger Policies (July 2020)

METRO’s Updated Safety Tips (July 2020)

METRO has ZERO tolerance for harassment.

To report harassment:
Call 207-774-0351
Submit a Customer Complaint Form
TEXT gpmetro to 72345 (and follow the prompts)
EMAIL: info@gpmetro.org

METRO’s Passenger Policies apply for all METRO buses, bus shelters, and the Downtown Transportation Center (PULSE) at Elm Street.

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Requests:

METRO will consider requests for reasonable modifications to policies and practices for persons with disabilities. 

To request a change, please submit an email  and include type of request, along with contact information. Thank you.