METRO's Passenger Policies

METRO has ZERO tolerance for harassment.

METRO is introducing a NEW, public awareness safety campaign aimed at prohibiting and preventing harassment on our transit system, while also providing reporting tools for passengers if they ever feel unsafe.

Look for new posters and brochures on our buses and at the
METRO Pulse at Elm Street. 

To report harassment:
Call 207-774-0351
Submit a Customer Complaint Form
NEW option: TEXT gpmetro to 72345 (and follow the prompts)

METRO's Passenger Policies apply for all METRO buses, bus shelters, and the Downtown Transportation Center (PULSE) at Elm Street.

Link to: METRO Passenger Policies


METRO will consider requests for reasonable modifications to policies and practices for persons with disabilities. 

To request a change, please submit an email  and include type of request, along with contact information. Thank you.