METRO's Passenger Policies

Passenger Policies and Safety Information

  • METRO’s Updated Passenger Policies (April 2021) - LINK
  • METRO's Updated Safety and User Tips (April 2021) - LINK

METRO has ZERO tolerance for harassment.

To report harassment:

METRO’s Passenger Policies apply for all METRO buses, bus shelters, and the Downtown Transportation Center (PULSE) at Elm Street.

Requests for Reasonable Modifications

METRO will consider requests for reasonable modifications to policies and practices for persons with disabilities. 

To request a change, please submit an email  and include type of request, along with contact information. Thank you.