Contact Us

Greater Portland Metro Office

Mailing Address:
114 Valley Street
Portland, ME 04102

Hours of Operation:
Open: Monday – Thursdays, 8am to 4:30pm
Closed: Friday

Metro’s downtown information hub:

The Metro Pulse is located at 21 Elm Street, across from the Portland Public Library

The walk-up window is open Monday – Friday, 6:30am – 7:30pm.

General Information, questions, comments:

207-774-0351

New Year’s Day – Thursday, January 1:   NO SERVICE


Martin Luther King, Jr. Day — Monday, January 19:  REGULAR SERVICE (Elm St. OPEN


Presidents Day — Monday, February 16:  REGULAR SERVICE (Elm St. OPEN)


Easter — Sunday, April 5:  NO SERVICE


Patriot’s Day — Monday, April 20:  REGULAR SERVICE (Elm St. OPEN)


Memorial Day — Monday, May 25:  NO SERVICE


Juneteenth –Friday, June 19:  REGULAR SERVICE (Elm St. OPEN)


Independence Day – Saturday, July 4:  NO SERVICE


Labor Day — Monday, September 7:  NO SERVICE


Indigenous Peoples’ Day — Monday, October 12:  REGULAR SERVICE


Election Day – Tuesday, November 3: REGULAR SERVICE — FREE RIDES ALL DAY


Veterans Day – Wednesday, November 11:  REGULAR SERVICE   (Elm St. OPEN)


Thanksgiving Day   — Thursday, November 26:  NO SERVICE


Day after Thanksgiving – Friday, November 27:  REGULAR SERVICE (Elm St. OPEN)


Christmas Eve  —  Thursday, December 24 : REGULAR SERVICE until 7pm


Christmas Day  — Friday , December 25:  NO SERVICE

Our Customer Service office is located at Metro Pulse in downtown Portland. Customer service can help you plan your trip, add money to your DiriGo Pass account, and help with any questions you may have.

The Metro Pulse office, at 21 Elm Street in Portland, is the hub for Metro and where Routes #2, #4, and #5 begin and end their routes.  Routes #1, 7, 9A, 9B, BREEZ, and Husky Line all stop nearby on Congress Street.

Customer Service hours are 7:00am – 7:00pm, Monday through Friday. Customer Service is closed when Metro is not operating on major holidays.

There are no Customer Service staff at our 114 Valley Street administrative offices. 

If you’ve lost an item on Metro, we encourage you to call customer service at 207-774-0351 to see if they have it before visiting us. Items found aboard a bus may be held on the bus until the bus returns to the garage. 

Advertise your message to thousands of customers.
Call 800-470-1619 or send an email to: ATA Outdoor Media for rates and availability. 

More Information

For more information about advertising on METRO buses and bus shelters visit the ATA Outdoor Advertising website.

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