Contact Us
Contact Information
Greater Portland Metro Office
Mailing Address:
114 Valley Street
Portland, ME 04102
Hours of Operation:
Open: Monday – Thursdays, 8am to 4:30pm
Closed: Friday
Metro’s downtown information hub:
The Metro Pulse is located at 21 Elm Street, across from the Portland Public Library
The walk-up window is open Monday – Friday, 6:30am – 7:30pm.
General Information, questions, comments:
2025 Holidays
New Year’s Day: Wednesday, January 1
No Bus Service
Martin Luther King, Jr. Day: Monday, January 20
Regular Bus Service
Metro Pulse at Elm St. – Open
Presidents Day: Monday, February 17
Regular Bus Service
Metro Pulse at Elm St. Open
Easter Sunday, April 20: TBD
Patriot’s Day: Monday, April 21
Regular Bus Service
Metro Pulse at Elm St. Open
Memorial Day: Monday, May 26
No Bus Service
Juneteenth: Thursday, June 19
Regular Bus Service
Metro Pulse at Elm St. Open
Independence Day: Friday, July 4
No Bus Service
Labor Day: Monday, September 1
No Bus Service
Indigenous Peoples’ Day: Monday, October 13
Regular Bus Service
Metro Pulse at Elm St. Open
Election Day: Tuesday, November 4
Regular Bus Service – Free bus rides for all routes
Metro Office and Metro Pulse at Elm Street Open
Veterans Day: Tuesday, November 11
Regular Bus Service
Metro Pulse at Elm St. Open
Thanksgiving Day: Thursday, November 27
No Bus Service
Day after Thanksgiving: Friday, November 28
Regular Metro Service
Metro Pulse at Elm St. Open
Christmas Eve: Wednesday, December 24
Regular Bus Service during the daytime; no service after 7pm
Christmas Day: Thursday , December 25
No Bus Service
Our Customer Service office is located at Metro Pulse in downtown Portland. Customer service can help you plan your trip, add money to your DiriGo Pass account, and help with any questions you may have.
The Metro Pulse office, at 21 Elm Street in Portland, is the hub for Metro and where Routes #2, #4, and #5 begin and end their routes. Routes #1, 7, 9A, 9B, BREEZ, and Husky Line all stop nearby on Congress Street.
Customer Service hours are 7:00am – 7:00pm, Monday through Friday. Customer Service is closed when Metro is not operating on major holidays.
There are no Customer Service staff at our 114 Valley Street administrative offices.
If you’ve lost an item on Metro, we encourage you to call customer service at 207-774-0351 to see if they have it before visiting us. Items found aboard a bus may be held on the bus until the bus returns to the garage.
Advertise your message to thousands of customers.
Call 800-470-1619 or send an email to: ATA Outdoor Media for rates and availability.
More Information
For more information about advertising on METRO buses and bus shelters visit the ATA Outdoor Advertising website.