To help keep our bus operators and passengers safe during the COVID-19 pandemic,
METRO has implemented several policies and safety procedures.
Updated September 10, 2020
Beginning October 1, 2020, METRO will require all passengers to board the bus through the front door and pay a fare.
METRO, along with Biddeford Saco Old Orchard Beach Transit (BSOOB Transit) and South Portland Bus Service, is introducing
a new electronic payment system.
Check it out -- DiriGo TouchPass , introducing the new contactless and safe way to pay your fare.
More info HERE. Look for updates.
SAFETY PRECAUTIONS will continue
All METRO riders are required to wear a face covering when boarding and riding METRO.
Updated August 20, 2020-
METRO returns to full service effective August 30, 2020.
- Route 4 - INBOUND bus stop at Shaw’s Westbrook Crossing discontinued.
Passengers should use new INBOUND stop (#442), near Market Basket/Rock Row.
- HUSKY LINE - NEW INBOUND & OUTBOUND service to Market Basket/Rock Row. Bus stops on Main St., Westbrook
- ADDITIONAL SCHEDULE CHANGES: Increased frequency and span of service on several routes.
- Effective Sunday, August 30 -- ALL passengers are required to wear a face covering.
Face masks are the most effective covering to help limit the spread of the virus; however, some passengers have health concerns and have difficulty wearing them. Passengers who can not wear face masks are required to wear a face shield.
- The number of passengers allowed on a METRO bus has been updated to allow no more than 30 passengers.
Updated June 24, 2020
Southern Maine Transit Agencies Begin Phased-In Return to Regular Service
Fare Suspension and Safety Precaution Remain in Place Link to Press Release
- METRO and partner agencies Biddeford Saco Old Orchard Beach Transit (BSOOB Transit) and South Portland Bus Services (SPBS) Safety precautions (listed below) will continue to suspend fares through, at least, July 31 2020.
- METRO will implement enhanced service changes effective July 5, 2020 as part of a phased-in process to restore regular service.
These schedule updates will expand the span of service on several routes.
- Safety Cautions listed below remain in place. Passengers are reminded to wear a face covering when boarding and riding.
Updated July 9, 2020
The number of passengers allowed on METRO buses has been updated to allow no more than 20 passengers.
Riders should keep a distance of at least six feet between themselves and other riders and only sit with passengers they are travelling with
METRO has implemented several policies and safety procedures to help keep our bus operators and passengers safe during the COVID-19 Pandemic, including:
- METRO has continued suspension of fares, at least through July 31, 2020.
- Schedule Updates Effective July 5, 2020 as part of phased in expansion of service. LINK TO NEW SCHEDULES.
- Face Masks/Face Coverings
METRO bus operators and passengers are required to wear either a face mask or face covering to board and ride a Metro bus.
Exceptions: Children under two years of age or persons with medical conditions that prevent them from wearing a face covering.
Links to additional information:
BACKGROUND INFO: on the importance of wearing a face covering and directions on how to make your own.
Poster (11" x 14"): Requirement to wear a face covering while riding METRO (translated into five languages) - DOWNLOAD
- Rear Door Boarding
Passengers are required to use the rear door for boarding and alighting.
Front door and ramp requests will be allowed.
- Passenger Capacity
The number of passengers on the bus is limited to 20 at a time (updated 6.4.2020)
- All trips are one-way trips.
No continuous riding. (This is a standard policy)
- Passenger Policies
METRO riders are reminded to follow standard METRO Passenger Policies (eff - Aug 2018) and the following updated rules:
-- Passengers should maintain at least SIX FEET of physical distance between themselves and other passengers
(unless they are part of a family or small group travelling together)
-- Passengers must maintain at least SIX FEET of physical distance between themselves and the bus operator, unless they require ADA assistance.
-- Passengers must practice safe personal hygiene while on the bus
For the latest on our efforts and an opportunity for questions, please check back for updates and visit our Facebook page.
- Updates on current service from other regional service providers and partners.
- A list of policies and procedures, translated into several languages, for our passengers.
- Directions on how to make your own face covering.
- Actions that METRO has taken to protect our employees and our riders.
- Additional METRO updates, resources, and information.