Submit an ADA Complaint to Metro
Americans with Disabilities Act (ADA) Complaint Policies and Procedures
Metro customers and members of the public can submit complaints about Metro using the form linked below, or by contacting Metro offices.
Submit An ADA Complaint To Metro
Complaint Form & Translations
Online Form
Our complaint form can be filled out online, as well as by mail or verbally with assistance.
Printable Forms
Please note: Based on census data and research, Arabic, French, Portuguese, Spanish, and Somali are the most prevalent non-English languages spoke in the region.
Hard copy forms and instructions can also be mailed upon request. Members of the public can also access complaint forms and instructions at Metro’s Congress / Elm Street Transit Center, main office located at:
114 Valley Street
Portland, ME 04102
Verbal Complaints
In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Transportation Manager. Under these circumstances, the complainant will be interviewed, and the Transportation Manager will assist the complainant in converting the verbal allegations into writing
Please submit your complaint to the address stipulated below:
Executive Director
Greater Portland Transit District Metro
114 Valley Street
Portland, ME 04102
Phone: 207-774-0351